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WhatsApp commerce, powered by AI

WhatsApp for E-commerce That Turns Conversations Into Revenue

SAMWAD helps e-commerce and D2C brands automate sales, support, catalog sharing, order updates, and repeat-purchase journeys on WhatsApp.

  • Recover abandoned carts
  • Automate order updates
  • Increase repeat purchases
Official WhatsApp
Business API Platform
AI-Powered
Conversations
Built for Shopify,
WooCommerce & more

Trusted by Leading Businesses Across Industries

NCEL
Pladis
Think360
Classic Group
Everain
FIMMDA
+32%
Conversion uplift
from WhatsApp
−41%
Reduction in support
team workload
+27%
Increase in
repeat purchases
24/7
Buyer engagement
on WhatsApp

WhatsApp e-commerce automation features

1

Abandoned Cart Recovery

Automated reminders with product images and offers bring shoppers back to complete their purchase.

Samwad Store
Hi Riya! You left an item in your cart.
Red sneakers
Everyday SneakersSize 9 · ₹1,099
Complete My Order
10% OFF at checkout ✓
1
2

Order Tracking &
Post-Purchase Updates

Keep customers informed with real-time order updates, delivery alerts and easy tracking on WhatsApp.

Delivery team member checking a smartphone
Your order is confirmed ✅
Order #13564 · Arriving today by 7 PM
✓✓•
ConfirmedPackedOut for delivery
Track Order
3

Product Discovery
on WhatsApp

Let customers browse, search and explore products without leaving WhatsApp.

Samwad Store
What are you looking for today?
⌕ Search products...
New InBest SellersMen
Backpack
Urban Pack · ₹1,299
T-shirt
Everyday Tee · ₹699
4

Catalog Sharing &
Assisted Selling

Share catalogs instantly and help shoppers choose the right products with conversational selling.

Summer Collection ☀️
Summer T-shirt Summer fashion Summer bag
View Catalog
Which size would you like?
Medium
Great choice! Added to cart ✅
5

Customer Support
Automation

AI agents and quick replies resolve queries instantly across a unified team inbox.

Team Inbox×
A
AI AssistantHi Riya! How can I help?
R
Riya SharmaWhere is my order?
K
Karan MehtaDo you have this in black?
N
Neha VermaI want to return an item
AI Assistant×
Hi Riya! 👋

Your order is out for delivery and will reach you by 7 PM today.
Track Order
6

Analytics & Campaign
Insights

Track performance, measure ROI and optimize campaigns with actionable insights.

Campaign OverviewThis month⌄
Messages Sent124.5K▲ 20%
Conversions8.7K▲ 34%
Revenue₹24.8L▲ 21%
May 1May 8May 15May 22May 29

Seamless integrations with your e-commerce stack

How SAMWAD works for your store

1

Attract Shoppers

Capture leads from ads, website, checkout and social channels.

2

Engage on WhatsApp

Automate conversations, share catalogs and answer instantly.

3

Convert Faster

Recover carts, close sales and reduce drop-offs.

4

Retain Customers

Send updates, run campaigns and drive repeat purchases.

Ready to grow your e-commerce business on WhatsApp?

Book a Demo Talk to an Expert