Meet Our Client
Our client is an innovative online wholesale marketplace that launched during the pandemic. Their mission is to help small neighborhood retailers—like local shops, cafes, and eateries—manage their businesses more effectively with the help of technology. They offer a wide variety of products and aim to improve how businesses connect with their customers, all while maintaining top-notch service as they grow.
The Problem
These issues were starting to affect customer satisfaction and overall engagement.
Our Approach
To tackle these challenges, we proposed adopting SAMWAD, a smart messaging solution using WhatsApp API for the E-Commerce industry. Our goal was to enhance how they engaged with customers and improve communication.
The Results
The changes made an enormous difference for our client:
16x
Increase in Communications via Whatsapp
200,000
Active User Every Month
97%
Customer Satisfaction Rate
By using WhatsApp for their communication, our client saw an incredible 16x increase in interactions in just a year, attracting 200,000 active users each month. This approach not only helped build trust with customers but also led to a fantastic 97% satisfaction rate.
With the new chatbot collecting feedback, they connect with over 5,000 customers each week, allowing them to respond to needs much faster than before. This shift from old-fashioned methods saved time and provided valuable insights, helping the marketplace adapt quickly to customer preferences.
By using SAMWAD’s features, our client transformed how they engaged with their customers and improved their communication processes. This focus on innovation and technology set them up for continued growth and success, making them an essential partner for small retailers.
