Meet Our Client
Our client is a well-known retail brand offering trendy, high-quality products for fashion-forward individuals. With a strong presence both online and in physical stores, they’ve built a loyal customer base that values personalized experiences and exclusive deals. However, they wanted to enhance customer engagement and drive more sales through direct, real-time communication.
The Problem
The Results
The changes made an enormous difference for our client:
30%
Increase in Opt-Ins
20%
Boost in Engagement
20%
Increase in Sales
25%
Increase in Repeat Purchases
25%
Higher Conversion Rate During Sales Events
97%
Customer Satisfaction Rate
By using SAMWAD’s WhatsApp API for the ecommerce industry, our client was able to take advantage of a direct, personal communication channel that provided real-time offers, resulting in higher customer satisfaction and improved sales performance. With the added benefits of segmentation and targeted messaging, WhatsApp API became an indispensable tool in their marketing strategy, setting the stage for even greater success in the future.
The brand’s shift to WhatsApp API communication has not only streamlined their marketing efforts but also helped them create more meaningful, personalized relationships with their customers, turning them into repeat buyers and brand advocates.
