Collaborative WhatsApp Inbox
Built for Teams, Not Silos
Manage all your customer conversations from one shared WhatsApp inbox. Assign chats, collaborate with teammates, and respond faster — without switching tools or losing context.
Why Teams Need a Shared WhatsApp Inbox
Customer conversations shouldn’t depend on who is online. A shared inbox ensures every message is visible, actionable, and handled by the right person — every time.
❌ Personal WhatsApp Numbers
- Messages locked to one device
- No visibility for teammates
- Delayed or missed replies
- No conversation ownership
✅ SAMWAD Shared Inbox
- All chats visible to the team
- Assign conversations instantly
- Full message context for every agent
- Clear accountability & faster resolution
Whether it’s sales, support, or operations — collaboration happens inside WhatsApp, not across scattered tools.
How Messages Reach the Right Agent
Every WhatsApp message is routed intelligently — either automatically based on rules, or collaboratively by your team.
Customer Sends a WhatsApp Message
Customers message your official WhatsApp business number — just like a normal conversation.
Automatic Agent Assignment
If the contact belongs to a specific group (for example: Sales, Support, Region, Product), the message is automatically routed to the assigned agent.
- Group-based routing
- No noise for other agents
- Instant ownership
Shared Team Inbox
If no rule applies, the message appears in the shared inbox — visible to the team for quick collaboration or manual assignment.
- Full message visibility
- Manual assignment
- Team collaboration
Agent Responds with Full Context
The assigned agent replies with complete conversation history — ensuring faster, accurate, and consistent responses.
What Teams Can Do With a Shared WhatsApp Inbox
From sales to support, a collaborative inbox helps teams respond faster, stay aligned, and scale conversations without chaos.
Customer Support Teams
Handle incoming queries without delays. Assign conversations automatically or manually, collaborate internally, and resolve issues faster.
Sales & Lead Qualification
Route leads to the right sales agent based on region, product interest, or campaign source — instantly.
Multi-Region & Zone-Based Teams
Automatically assign conversations to regional teams so customers always speak to the right local agent.
Shift-Based Operations
Ensure smooth handovers between shifts. No lost messages, no repeated questions.
Agencies & Client Teams
Manage multiple client conversations with clear ownership while keeping full conversation history accessible.
E-commerce & Order Management
Assign order-related conversations to fulfillment or support teams automatically based on customer group or order status.
Complete Visibility. Clear Ownership.
When multiple agents handle WhatsApp conversations, clarity matters. SAMWAD ensures every message has ownership, context, and accountability.
Conversation Ownership
Every chat is assigned to a specific agent — automatically or manually — so there’s no confusion about who is responsible.
Live Status Tracking
See which conversations are new, in progress, or resolved — in real time — across the team.
No Duplicate Replies
Agents can see when a teammate is responding, preventing overlapping or conflicting messages.
Full Conversation History
Every agent sees the complete message timeline, ensuring customers never have to repeat themselves.
Internal Notes & Context
Add internal notes or tags to conversations without customers seeing them — perfect for coordination.
Audit-Ready Communication
Maintain a clear record of who replied, when, and how — useful for reviews and compliance.
Frequently Asked Questions about Whatsapp Shared Team Inbox
Can conversations be assigned manually to agents?
Yes. If no automatic rule applies, conversations appear in the shared inbox and can be manually assigned to any available agent for collaboration or resolution.
How does SAMWAD prevent duplicate or conflicting replies?
Agents can see real-time activity such as message ownership and typing indicators. This prevents multiple agents from replying to the same customer simultaneously and ensures consistent communication.
Can teams collaborate internally without customers seeing it?
Yes. Team members can add internal notes and context to conversations that are visible only to the team and never sent to customers.
Is conversation history preserved when agents change?
Yes. Every agent sees the complete conversation history, ensuring customers never have to repeat information even if a different team member responds.
Bring Your WhatsApp Team Conversations
Into One Intelligent Inbox
Stop juggling chats, devices, and responsibilities. Give your team a shared WhatsApp workspace with automatic agent assignment, full visibility, and faster customer responses.
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