A WhatsApp AI agent that keeps conversations moving.

YARA is SAMWAD’s WhatsApp AI agent. It answers customer questions in plain language, qualifies leads and books next steps, including after hours. When a customer needs a person, the chat moves to your team with the full history.

Start free trial Book a live demo
Works with your bots and flows Human handover built in Set up with our team

Illustrative conversation

The problem

Customers expect a reply in minutes. Your team can’t be online 24/7.

Leads message us at 11 pm. We reply at 11 am.

By then, many have already bought somewhere else.

YARA replies after hours

My team answers the same 20 questions all day.

Delivery times, prices, timings and policies, on repeat.

YARA handles the repeats

Our menu bot breaks the moment someone types a real question.

Button-only bots frustrate customers who don’t fit the script.

YARA understands open questions

How it works

How YARA handles a WhatsApp conversation, in four steps.

Pair YARA with your journeys

Menus and Flows handle the predictable paths, like order tracking and bookings.

  1. Buttons and lists for common requests
  2. WhatsApp Flows for bookings and forms
  3. YARA picks up anything they don’t cover
SAMWAD · YARAIllustrative
Hi! What can we help you with today?
See options
Choose an option
Track my orderGet live delivery status
Returns & exchangesStart a return in 2 steps
Store timingsFind your nearest store

YARA AI conversational agent

YARA: the WhatsApp AI agent for questions your menus can’t answer.

Customers don’t follow scripts. YARA understands what they mean, keeps track of the conversation and answers in plain language.

  • Understands intent and context, not just keywords
  • Answers questions on pricing, delivery, timings and policies
  • Qualifies leads with natural follow-up questions
  • Hands over to your team when a person is needed
Answers in your customers’ words
Illustrative conversation

AI Agents

Pre-built AI agents that follow up on WhatsApp leads for you.

Switch on a ready-made agent for one job, like qualifying new enquiries or re-engaging leads that went quiet, instead of building it from scratch.

  • A lead-qualification agent asks the right questions for you
  • A recovery agent follows up with leads who went quiet
  • Qualified leads land in your inbox, ready for sales
  • Start from a pre-built agent, with no setup from scratch
Ready-made, no setup from scratch
Illustrative example

Human handover

Your team stays in control.

YARA works inside your shared inbox, so your team can see every conversation and step in at any moment.

  • Customers can ask for a person at any time
  • Chats move to your team with the full history
  • Agents can take over any conversation YARA is handling
  • See which questions YARA answered and which it handed over
Included wherever YARA is available
app.samwad.tech/inbox

By industry

What YARA answers on WhatsApp, by industry.

Order status, returns and product questions, answered in the chat.

  1. Order tracking by order ID
  2. Return and exchange policy questions
  3. Size, stock and delivery questions

Customer story

A college automated 83% of its repetitive questions.

With SAMWAD’s chatbot, a multi-campus college answered routine admission questions automatically and turned conversations into qualified leads.

Read the case study
83%of repetitive queries handled by the chatbot
45,000+qualified leads collected by the chatbot
5xapplication sign-ups

Pricing

Add YARA to your WhatsApp.

Our team helps you pick the right plan and sets everything up with you. Meta’s WhatsApp charges are passed through at cost, with no markup.

See plans and pricing Talk to our team

Works even better with

All features →
WhatsApp FlowsForms inside the chat. YARA can send one when it needs a customer’s details.Explore → Team InboxWhere YARA hands chats over, with the full history for your agents.Explore → TemplatesCreate, submit and track templates, or create them from ChatGPT or Claude.Explore → Voice AI AgentTake customer calls on WhatsApp, with Voice AI.Explore →

FAQ

WhatsApp AI agent FAQs

Want to see YARA handle your customers’ questions? Book a live demo.

Book a live demo
What is a WhatsApp AI agent?

An AI agent understands what customers type in their own words and replies in natural language. YARA is SAMWAD’s AI agent: it answers questions, qualifies leads and hands chats to your team when a person is needed.

How is YARA different from a traditional WhatsApp chatbot?

A traditional chatbot follows the menus and buttons you build, so it suits predictable paths. YARA understands free-text questions those menus don’t cover and replies in natural language. Most businesses use both together.

What happens when YARA can’t answer?

The chat is handed to your team in the shared inbox, with the full conversation history, so the customer never has to repeat themselves.

How do I get YARA?

Start a free trial or book a demo, and our team will set YARA up on your WhatsApp number with you. Plans and pricing are on the pricing page.

What are pre-built AI agents?

Ready-made agents for one job, such as qualifying new leads or re-engaging leads who went quiet..

Are WhatsApp message charges included?

No. Meta charges for WhatsApp messages separately, and SAMWAD passes those charges through at cost, with no markup.

For growing businesses

Put a WhatsApp AI agent to work this week.

Start a free trial, set up YARA with our team and see it answer real customer questions.

Start free trial

For enterprises

AI agents built around your systems.

Custom agents, on-prem or VPC-hosted AI, CRM and ERP integrations, and a priority SLA.

Book a live demo