A WhatsApp AI agent that keeps conversations moving.
YARA is SAMWAD’s WhatsApp AI agent. It answers customer questions in plain language, qualifies leads and books next steps, including after hours. When a customer needs a person, the chat moves to your team with the full history.
Illustrative conversation
The problem
Customers expect a reply in minutes. Your team can’t be online 24/7.
Leads message us at 11 pm. We reply at 11 am.
By then, many have already bought somewhere else.
YARA replies after hoursMy team answers the same 20 questions all day.
Delivery times, prices, timings and policies, on repeat.
YARA handles the repeatsOur menu bot breaks the moment someone types a real question.
Button-only bots frustrate customers who don’t fit the script.
YARA understands open questionsHow it works
How YARA handles a WhatsApp conversation, in four steps.
Pair YARA with your journeys
Menus and Flows handle the predictable paths, like order tracking and bookings. YARA picks up whenever a customer types something they don’t cover.
Let YARA handle the rest
When a customer types something off-script, YARA reads the intent and context and replies in natural language, around the clock.
Hand over to your team
If a customer asks for a person, or YARA isn’t sure, the chat moves to your shared inbox with the full history. Nobody has to repeat themselves.
Learn and improve
See the top questions, handovers and drop-off points, then refine your bots and answers.
YARA AI conversational agent
YARA: the WhatsApp AI agent for questions your menus can’t answer.
Customers don’t follow scripts. YARA understands what they mean, keeps track of the conversation and answers in plain language.
- Understands intent and context, not just keywords
- Answers questions on pricing, delivery, timings and policies
- Qualifies leads with natural follow-up questions
- Hands over to your team when a person is needed
AI Agents
Pre-built AI agents that follow up on WhatsApp leads for you.
Switch on a ready-made agent for one job, like qualifying new enquiries or re-engaging leads that went quiet, instead of building it from scratch.
- A lead-qualification agent asks the right questions for you
- A recovery agent follows up with leads who went quiet
- Qualified leads land in your inbox, ready for sales
- Start from a pre-built agent, with no setup from scratch
Human handover
Your team stays in control.
YARA works inside your shared inbox, so your team can see every conversation and step in at any moment.
- Customers can ask for a person at any time
- Chats move to your team with the full history
- Agents can take over any conversation YARA is handling
- See which questions YARA answered and which it handed over
By industry
What YARA answers on WhatsApp, by industry.
Order status, returns and product questions, answered in the chat.
- Order tracking by order ID
- Return and exchange policy questions
- Size, stock and delivery questions
Qualify every enquiry before your sales team calls.
- Budget, location and timeline questions
- Brochures and price sheets on request
- Site-visit booking
Answer admission questions and recover drop-offs.
- Fees, eligibility and deadlines
- Nudges for unfinished applications
- Handover to a counsellor
Bookings and reminders without the phone queue.
- Doctor availability and booking
- Reminders and rescheduling
- Report delivery, with patient consent
Handle routine questions and collect documents.
- EMI and premium due dates
- KYC document reminders
- Handover to an advisor
Customer story
A college automated 83% of its repetitive questions.
With SAMWAD’s chatbot, a multi-campus college answered routine admission questions automatically and turned conversations into qualified leads.
Read the case studyPlans
Which plans include the WhatsApp AI agent?
YARA is available from the Advanced plan. Usage limits for each plan are listed on the pricing page.
| AI agents | Starter | Advanced | Premium | Enterprise |
|---|---|---|---|---|
| YARA AI agent | — | Starter level | Pro level | Custom |
| Multiple AI agents | — | — | ||
| Pre-built AI agents | — | — | ||
| SAGE Template Advisor | ||||
| Generative AI suggestions | — |
All plans: Meta’s WhatsApp messaging charges are passed through at cost, with no markup.
Works even better with
All features →FAQ
WhatsApp AI agent FAQs
Want to see YARA handle your customers’ questions? Book a live demo.
Book a live demoWhat is a WhatsApp AI agent?
An AI agent understands what customers type in their own words and replies in natural language. YARA is SAMWAD’s AI agent: it answers questions, qualifies leads and hands chats to your team when a person is needed.
How is YARA different from a traditional WhatsApp chatbot?
A traditional chatbot follows the menus and buttons you build, so it suits predictable paths. YARA understands free-text questions those menus don’t cover and replies in natural language. Most businesses use both together.
What happens when YARA can’t answer?
The chat is handed to your team in the shared inbox, with the full conversation history, so the customer never has to repeat themselves.
Which plans include YARA?
YARA is available on the Advanced, Premium and Enterprise plans. Usage limits for each plan are listed on the pricing page.
What are pre-built AI agents?
Ready-made agents for one job, such as qualifying new leads or re-engaging leads who went quiet. They’re available on Premium and Enterprise.
Are WhatsApp message charges included?
No. Meta charges for WhatsApp messages separately, and SAMWAD passes those charges through at cost, with no markup.
For growing businesses
Put a WhatsApp AI agent to work this week.
Start a free trial, set up YARA with our team and see it answer real customer questions.
Start free trialFor enterprises
AI agents built around your systems.
Custom agents, on-prem or VPC-hosted AI, CRM and ERP integrations, and a priority SLA.
Book a live demo
