About SAMWAD
Your customers already talk to you on WhatsApp.
But most businesses can't keep up with those conversations. Messages pile up in one person's phone, follow-ups slip, and leads go quiet before anyone replies.
SAMWAD, from Arpneet AI Technologies, exists to fix that. We give businesses one platform for campaigns, AI agents, a shared team inbox and WhatsApp calls, built on Meta's official WhatsApp Business API, so more conversations get answered and more of them turn into customers.
संवाद
Our name is our job description.
Samvād is Hindi for dialogue, a conversation where both sides are heard. That is what we want every customer to have with every business that uses us. The letters spell out how we do it.
- SmartAutomations that know when to step in and when to step back.
- AIYARA answers and qualifies; SAGE checks your templates before Meta does.
- MessagingCampaigns, replies, catalogues and calls in one thread.
- WhatsAppWhere your customers already are, every day.
- APIMeta's own business API, never a grey-market workaround.
- DialogueTwo-way, with a person ready whenever one is needed.
What we believe
Official, or not at all.
We run only on Meta's official WhatsApp Business API and follow its rules on templates, consent and quality. Your number and your reputation are not ours to risk.
You pay for the platform, not a markup.
Meta charges per message. We pass those charges through at cost and bill only for SAMWAD, so you always know what a campaign really costs.
AI should hand over gracefully.
YARA handles the repetitive questions so your team doesn't have to. When a customer needs a person, the chat moves to your team with its full history, not a dead end.
Consent comes first.
We help you message people who asked to hear from you, with a clear way to opt out. It is the right thing to do, and it keeps your messages getting read.
What we've built
One platform that covers the whole customer journey on WhatsApp, from the first question to the repeat order.
- CampaignsPersonalised broadcasts with delivery, read and click results.
- YARA, the AI agentAnswers questions, qualifies leads and books the next step.
- SAGE, the AI advisorChecks templates against Meta's rules and tells you what to do after each campaign.
- Voice AI agentPicks up WhatsApp calls when your team can't.
- Team inboxOne number for the whole team, on the web and on mobile.
- Samwad ShopCustomers browse your catalogue and order in the chat.
- ChatGPT and Claude connectorRun your SAMWAD workspace from your AI assistant.
What our customers have measured
- 5x
- application sign-ups at a multi-campus college
Read the story - 20x
- return on investment for a property platform
Read the story - 16x
- more customer interactions on WhatsApp for a wholesale marketplace
Read the story - 78%
- more orders from WhatsApp for a D2C jewellery brand
Read the story
Customer-reported results from SAMWAD case studies. Measurement periods vary; each story gives the details.
Who we are
SAMWAD is built by Arpneet AI Technologies Pvt. Ltd., the company behind TechElligence AI. We are a team of AI specialists building AI products for businesses that run on conversations.
- Company
- Arpneet AI Technologies Pvt. Ltd.
- Founded
- 2022
- Apps
- iPhone and Android
- portal@samwad.tech
Let's talk about your conversations.
Tell us where customers drop off today. We'll show you what to automate first, and help you through Meta's onboarding.