WhatsApp for healthcare: Fewer missed appointments and easier follow-ups.
Patients book, confirm and reschedule appointments on WhatsApp, get report-ready alerts and follow-up reminders, and get answers from AI at any hour. Your front desk handles the rest from one shared inbox.
Yes, Dr. Mehta sees patients on Thursday from 10 am to 2 pm. The consultation fee is ₹800.
8:12 pmBook a slotTalk to the front deskBooked! Thursday at 10:30 am with Dr. Mehta at CareFirst Clinic, Baner.
8:13 pmReminder: your appointment with Dr. Mehta is tomorrow at 10:30 am.
10:00 amConfirmRescheduleHi Rahul, your blood test report is ready.
5:30 pmBook a follow-upIllustrative chat. Every message is sent automatically.
The patient journey
Follow one patient from first question to follow-up.
Five moments where clinics lose time and patients, and what SAMWAD sends on WhatsApp at each one.
The momentA patient wants to know if the doctor is in tomorrow, and the front desk phone is busy.
Answer patient questions, any time.
- YARA, our AI agent, answers questions about timings, doctors, fees and location
- The Voice AI Agent answers WhatsApp calls and books appointments
- Anything else goes to your front desk with the full chat
Illustrative chat
The momentBooking by phone means waiting on hold, missed calls and double bookings.
Let patients book in the chat.
- Patients pick the doctor, date and time in a form inside WhatsApp
- A confirmation with the clinic address
- Bookings can go straight to your clinic system
Illustrative chat
The momentMissed appointments leave empty slots that other patients could have used.
Fewer missed appointments.
- A reminder the day before and on the day
- Confirm, cancel or reschedule with one tap
- Rescheduling offers the next free slots
Illustrative chat
The momentPatients call again and again to ask whether their reports are ready.
Tell patients when their reports are ready.
- A report-ready alert, sent with the patient’s consent
- The report as a PDF or a link
- Questions about the report go to the right team
Illustrative chat
The momentAfter the visit, patients skip follow-ups and forget refills.
Bring patients back when they need it.
- Follow-up visit, medicine refill and vaccination reminders
- A feedback request after each visit
- Health check-up packages and camps for opted-in patients
Illustrative chat
Your systems and team
Works with your clinic systems and your front desk.
Bookings and patient chats go where your team already works.
Your systems
- Ready-made integrations for popular CRMs
- Hospital and clinic software through the SAMWAD API, webhooks or Zapier
- Appointment bookings sent to your system
- Reminders and report alerts triggered from your system
Our team sets up the connection with you.
Your front desk
- One shared WhatsApp inbox for reception and departments
- Chats handed over with the full history
- Notes and tags on every patient
- Voice AI Agent answers WhatsApp calls
Everyone uses one WhatsApp Business number.
Using a hospital or clinic system already? Tell us which one and we’ll show you how it connects.
Talk to our teamLink your WhatsApp Business number and your clinic system.
We add your doctors, timings, fees and common questions.
Approve the messages and switch on the journeys. Change them any time.
Where to start
What clinics switch on first.
Start with the messages your front desk sends most, then add more when you’re ready.
Reminders with confirm and reschedule buttons, the day before and on the day.
Templates →Patients pick the doctor and time in a form, without calling.
WhatsApp Flows →Tell patients their report is ready, with their consent, so they don’t need to call.
API integration →YARA answers timings, fees and directions, and the Voice AI Agent takes the calls.
AI Agents →Resources
More on WhatsApp for healthcare.
Customer stories, whitepapers and guides for clinics, hospitals and labs.
FAQ
WhatsApp for healthcare: FAQs
Want to see it for your clinic? We’ll walk you through it.
Book a live demoCan patients book appointments on WhatsApp?
Yes. Patients pick the doctor, date and time in a form inside WhatsApp and get a confirmation with the clinic address. Bookings can go to your clinic system.
Can SAMWAD send appointment reminders?
Yes. SAMWAD sends a reminder the day before and on the day, and patients can confirm, cancel or reschedule with one tap.
Can we send lab reports on WhatsApp?
You can tell patients their report is ready and share it as a PDF or a link. Send reports only to patients who have agreed to receive them on WhatsApp, and follow the rules that apply to your organisation.
Can AI answer patient questions and calls?
Yes. YARA answers questions about timings, doctors, fees and directions, and the Samwad Voice AI Agent answers WhatsApp calls in English, Hindi and other Indian languages. Anything else goes to your front desk.
Does SAMWAD connect to our hospital or clinic software?
Yes. SAMWAD has ready-made integrations for popular CRMs, and hospital and clinic software can connect through the SAMWAD API, webhooks or Zapier. Our team sets up the connection with you.
Can we send health check-up offers to patients?
You can send campaigns about check-up packages and health camps to patients who have opted in to WhatsApp messages from you.
How much does it cost?
See the pricing page for plans. Meta’s WhatsApp charges are passed through at cost, with no markup.
The features behind it
Other industries →
WhatsApp FlowsAppointment booking forms inside WhatsApp.Explore WhatsApp Flows →
Voice AI AgentAI that answers your clinic’s WhatsApp calls.Explore Voice AI Agent →
AI AgentsYARA answers patient questions, any time.Explore AI Agents →
Team InboxYour front desk on one shared number.Explore Team Inbox →
For clinics and hospitals
Fill your appointment book on WhatsApp.
Start a free trial. Our team sets up your doctors, reminders and patient FAQs with you.
Start free trialFor enterprises
Run WhatsApp at scale, on your terms.
Multiple numbers, on-prem or VPC AI, custom integrations and a priority SLA.
Book a live demo