WhatsApp for restaurants & retail stores: Bookings, orders and offers for your regulars.
SAMWAD takes table bookings and orders for pickup or delivery on WhatsApp, sends reminders, brings regulars back with offers they opted in to, and asks for feedback after every visit.
Yes! A table for 4 at 8 pm is free. Shall I book it in your name?
5:42 pmBook itAnother timeBooked: tonight, 8 pm, 4 guests. See you soon, Kabir!
5:43 pmThanks for dining with us! How was your evening?
12:30 pmExcellentGoodCould be betterOur new winter menu is here, Kabir. Order for pickup tonight?
6:00 pmSee menuOrder nowIllustrative chat. Every message is sent automatically.
The customer journey
Follow one customer from first question to regular.
Five moments where restaurants and stores lose customers, and what SAMWAD sends on WhatsApp at each one.
The momentCustomers call to ask your hours and menu during your busiest hour, and nobody picks up.
Answer questions before they visit.
- YARA, our AI agent, answers questions about hours, menu and location
- The Voice AI Agent answers WhatsApp calls
- Anything else goes to your staff with the full chat
Illustrative chat
The momentBookings by phone get lost, and tables sit empty when guests forget.
Take table bookings in the chat.
- Guests book a table on WhatsApp
- A confirmation with the time and party size
- A reminder before they arrive
Illustrative chat
The momentOrders by phone get the address wrong and the items mixed up.
Orders for pickup or delivery.
- Customers order from your menu or catalog in the chat
- They pay at pickup or through a payment link
- The order goes straight to your team
Illustrative chat
The momentUnhappy customers don’t tell you. They leave a one-star review instead.
Ask for feedback after every visit.
- A feedback request after the visit or order
- Unhappy customers go straight to the manager
- Happy customers get your review link
Illustrative chat
The momentRegulars drift away, and your offers sit unread on Instagram.
Bring regulars back.
- New menus, festive offers and loyalty rewards
- Only sent to customers who opted in
- You choose who gets each offer, for example by past orders
Illustrative chat
Your systems and team
Works with your systems and your staff.
Bookings and orders go where your staff already work, at one outlet or many.
Your systems
- Ready-made integrations for popular CRMs
- Your POS, ordering or loyalty system through the SAMWAD API, webhooks or Zapier
- Bookings and orders sent to your system
- Catalog orders through Samwad Shop for Shopify and WooCommerce stores
Our team sets up the connection with you.
Your staff
- One shared WhatsApp inbox for your staff
- Orders and bookings sent to the right person
- Replies from the SAMWAD mobile app
- Notes and tags on every regular
Everyone uses one WhatsApp Business number.
Using a POS or ordering system already? Tell us which one and we’ll show you how it connects.
Talk to our teamLink your WhatsApp Business number and your POS or ordering system.
We add your menu or catalog, timings and common questions.
Approve the messages and switch on the journeys. Change them any time.
Where to start
What restaurants and stores switch on first.
Start with the messages your team sends most, then add more when you’re ready.
Guests book a table in the chat, with a reminder.
Chatbot Builder →Orders for pickup or delivery from your menu or catalog.
Samwad Shop →A quick rating, and your review link for happy customers.
Templates →New menus and festive offers for customers who opted in.
Campaigns →Resources
More on WhatsApp for restaurants and retail.
Customer stories, whitepapers and guides for restaurants, cafés and retail stores.
FAQ
WhatsApp for restaurants and retail: FAQs
Want to see it for your restaurant or store? We’ll walk you through it.
Book a live demoCan customers book a table on WhatsApp?
Yes. Customers book a table in the chat, get a confirmation with the time and party size, and a reminder before they arrive.
Can customers order on WhatsApp?
Yes. Customers order from your menu or catalog in the chat and pay at pickup or through a payment link. WooCommerce stores in India can also take payment in the chat with Samwad Shop.
Can we ask customers for reviews?
Yes. SAMWAD asks for feedback after each visit or order. Unhappy customers go to your manager, and happy ones get your review link.
Can we send offers to regulars?
You can send new menus, festive offers and loyalty rewards to customers who have opted in to WhatsApp messages from you.
Does this work for retail stores too?
Yes. Shoppers can ask about products, order for pickup or delivery, and get offers, the same way as restaurant guests.
Does SAMWAD connect to our POS?
Yes. SAMWAD has ready-made integrations for popular CRMs, and POS, ordering and loyalty systems can connect through the SAMWAD API, webhooks or Zapier.
How much does it cost?
See the pricing page for plans. Meta’s WhatsApp charges are passed through at cost, with no markup.
The features behind it
Other industries →
For restaurants and stores
Turn first visits into regulars.
Start a free trial. Our team sets up your bookings, orders and offers with you.
Start free trialFor enterprises
Run WhatsApp at scale, on your terms.
Multiple numbers, on-prem or VPC AI, custom integrations and a priority SLA.
Book a live demo