WhatsApp for logistics: Delivery updates, reschedules and COD checks in one chat.
SAMWAD sends shipment updates from your system on WhatsApp, lets customers reschedule a delivery, confirms cash on delivery orders before dispatch, and answers “Where is my order?” with AI.
Your parcel from Kaveri Handlooms has been picked up. Tracking ID SW48213.
4:20 pmTrack parcelYour parcel is out for delivery today between 2 and 6 pm.
9:10 amTrackRescheduleNo problem. Choose a new delivery day:
9:12 amThursdaySaturdayDone! Your delivery is moved to Saturday, 10 am to 2 pm.
9:13 amDelivered at 11:40 am. Thanks for choosing SwiftShip!
11:40 amReport a problemIllustrative chat. Every message is sent automatically.
The delivery journey
Follow one parcel from dispatch to doorstep.
Five moments where deliveries fail or customers call, and what SAMWAD sends on WhatsApp at each one.
The momentCOD orders refused at the door cost you two trips and a return.
Confirm COD orders before dispatch.
- A COD confirmation before the parcel ships
- The customer confirms or cancels with a tap
- Cancelled orders never leave the warehouse
Illustrative chat
The momentCustomers don’t know where their parcel is, so they call.
Updates at every step.
- Picked up, in transit and out-for-delivery updates
- A tracking link in every message
- Sent from your system through the API
Illustrative chat
The momentThe customer won’t be home, and the driver finds a locked door.
Let customers pick a better time.
- Reschedule in the chat
- Choose a new day or time slot
- Your system gets the change
Illustrative chat
The moment“Where is my order?” fills your support queue every day.
Answer “Where is my order?” with AI.
- YARA looks up the tracking status and replies
- Address changes and complaints go to support with the full chat
- One shared inbox for your support team
Illustrative chat
The momentAfter delivery, problems surface as angry calls instead of a quick message.
Close the loop after delivery.
- A delivery confirmation with the time
- A “Report a problem” button that opens a support chat
- Delivery details sent back to your system
Illustrative chat
Your systems and team
Works with your systems and your support team.
Shipment events come from your system, and customer replies go back to it.
Your systems
- Ready-made integrations for popular CRMs
- Your order or transport system through the SAMWAD API, webhooks or Zapier
- Updates triggered by shipment status
- Reschedules and COD answers sent back to your system
Our team sets up the connection with you.
Your support team
- One shared WhatsApp inbox for support
- Hard questions handed over with the full chat
- Notes and tags on every customer
- Voice AI Agent answers WhatsApp calls
Everyone uses one WhatsApp Business number.
Using an order or transport system already? Tell us which one and we’ll show you how it connects.
Talk to our teamLink your WhatsApp Business number and your order or transport system.
We set up your shipment updates, COD checks and reschedule options with you.
Approve the messages and switch on the journeys. Change them any time.
Where to start
What logistics teams switch on first.
Start with the messages your team sends most, then add more when you’re ready.
Picked up, out for delivery and delivered, from your system.
API integration →Customers confirm cash on delivery orders before dispatch.
Chatbot Builder →Customers pick a new day in a form inside WhatsApp.
WhatsApp Flows →YARA answers “Where is my order?” any time.
AI Agents →Resources
More on WhatsApp for logistics.
Customer stories, whitepapers and guides for logistics, courier and delivery companies.
FAQ
WhatsApp for logistics: FAQs
Want to see it with your own shipments? We’ll walk you through it.
Book a live demoCan SAMWAD send shipment updates on WhatsApp?
Yes. Picked up, in transit, out-for-delivery and delivered updates can be sent from your order or transport system through the SAMWAD API, webhooks or Zapier.
Can customers reschedule a delivery on WhatsApp?
Yes. Customers tap Reschedule, pick a new day or slot, and the change goes back to your system.
How does COD confirmation work?
Before a cash on delivery order ships, SAMWAD asks the customer to confirm or cancel. Only confirmed orders go out.
Can AI answer “Where is my order?”
Yes. YARA looks up the tracking status and replies. Address changes and complaints go to your support team with the full chat.
Does SAMWAD connect to our system?
Yes. SAMWAD has ready-made integrations for popular CRMs, and order and transport systems can connect through the SAMWAD API, webhooks or Zapier.
Can customers change their delivery address?
Yes. Address changes go to your support team in the shared inbox, with the full chat, so they can update the shipment.
How much does it cost?
See the pricing page for plans. Meta’s WhatsApp charges are passed through at cost, with no markup.
The features behind it
Other industries →
For logistics teams
Put delivery updates on WhatsApp.
Start a free trial. Our team connects your system and sets up your updates with you.
Start free trialFor enterprises
Run WhatsApp at scale, on your terms.
Multiple numbers, on-prem or VPC AI, custom integrations and a priority SLA.
Book a live demo