Features

Unified Communication Platform

Bring your customer service, marketing, and sales teams together on a single platform. With shared inboxes, collaborative tools, and actionable insights, empower your team to deliver a cohesive communication experience.

Advanced Customer Engagement

Elevate your customer engagement strategy with tools that allow you to send media-rich messages, deliver proactive notifications, and offer support that resonates with your audience.

Seamless WhatsApp Integration

Harness the full potential of WhatsApp Business with our direct API integration. Engage in real-time conversations, automate replies, and manage customer interactions with unparalleled ease.

AI-Powered Chatbots

Our AI-driven chatbots provide around-the-clock support and intelligent conversational experiences. From answering FAQs to qualifying leads and automating routine tasks, they're the tireless digital assistants that transform your customer service.

Broadcasting & Campaign Management

Reach out en masse or target individual segments with personalized campaigns. Analyze outcomes and refine strategies with detailed broadcasting analytics to ensure your messages hit the mark.

Comprehensive Contact Management

Organize your contacts, manage conversations, and set reminders all in one place. Use custom tags and fields to understand customer needs and tailor your approach to maximize engagement.

Get your own personalized shopping catalogue

With our platform, adding your products to a digital showcase is a breeze. Create an appealing, easy-to-navigate catalog that reflects your brand’s aesthetic, complete with detailed descriptions and high-quality images. Streamline the browsing experience for your customers, making it simple and enjoyable to discover your offerings.

Turn Browsing into Buying on WhatsApp

Transform WhatsApp into a powerful sales conduit. Our platform enables you to not only display your products but also to close sales directly within the chat. From showcasing your catalog to handling transactions, offer your customers a complete shopping experience without ever leaving the app.

In-Chat Purchases

Enable customers to browse your catalog and make purchases all through WhatsApp. Our seamless integration means that the journey from product discovery to payment is smoother than ever.

In-Depth Insights, One Dashboard

Unlock the full potential of your sales ecosystem with S.A.M.W.A.D.’s exceptional integration capabilities. Connect our platform with your current applications to streamline communications and enhance your sales process without the need for in-chat payments.

Complete Analytics Overview

Monitor key metrics at a glance. Our dashboard presents you with real-time analytics that track campaigns, receipients, contact, open chats, bot replies and many more.

Measure, Learn, and Grow

With detailed reports on user interactions, campaign success, and chatbot analytics, you’re equipped to measure performance and implement learnings that spur growth and optimize ROI.