Bookings, Orders and Regulars: WhatsApp for Restaurants and Stores
A free guide to WhatsApp marketing for restaurants and retail stores in India: take bookings and orders, collect feedback and turn first-time visitors into regulars.
Inside: the five-stage customer journey on WhatsApp, the first three automations to switch on, sample templates, a scorecard and a week-by-week 30-day launch plan.
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Download the PDFWhat’s inside
What you’ll learn.
Five stages (question, booking, order, feedback, come back), with what SAMWAD does and the one number to watch at each stage.
Table booking, ordering in the chat and the feedback request, set out as trigger, message and next step, with sample templates.
The numbers to track, common mistakes, a consent checklist and a week-by-week plan to launch.
Who it’s for
A look inside
The customer journey on WhatsApp.
Many restaurants and stores run WhatsApp from a personal phone. Run all five stages on one business number and every booking, order and review request sits in one shared inbox.
YARA answers; the Voice AI Agent answers WhatsApp calls; anything else goes to staff.
WATCH: Questions answered without a handoverTable booking on WhatsApp; confirmation with time and party size; a reminder before arrival.
WATCH: No-show rateOrder from your menu or catalog in the chat; pay at pickup or through a payment link; the order goes to your team.
WATCH: Orders taken on WhatsAppA feedback request; unhappy customers go to the manager; happy customers get your review link.
WATCH: Feedback response rateNew menus, festive offers and loyalty rewards for opted-in customers; you choose who gets each offer, e.g. by past orders.
WATCH: Repeat visits or ordersDesign ruleEarn the opt-in at the table or the till. A regular who asked to hear from you is worth more than a list of numbers who didn’t.
Keep reading
More on WhatsApp for restaurants and retail.
Guides and stories on bookings, orders and repeat customers.
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Take your next booking on WhatsApp.
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