WhatsApp for travel & hospitality: Confirmations, itineraries and guest requests in one chat.
For hotels, resorts and travel companies. SAMWAD sends booking confirmations and itineraries on WhatsApp, reminds guests before they arrive, passes their requests to the right desk, and asks for feedback after the stay.
Your stay is confirmed: 14–16 Dec, Deluxe Sea View. Your booking details are attached.
6:40 pmGet directionsWe look forward to welcoming you tomorrow! Check-in is from 2 pm.
10:00 amAdd airport pickupGet directionsSure. What time does your flight land?
10:05 amYour pickup is booked for 11:40 am. The driver will message you here.
10:08 amThanks for staying with us, Meera! How was your stay?
12:30 pmLoved itCould be betterIllustrative chat. Every message is sent automatically.
The guest journey
Follow one guest from booking to the next trip.
Five moments where hotels and travel companies lose guests or overload the front desk, and what SAMWAD sends on WhatsApp at each one.
The momentAfter booking, guests get a long email they never open again.
Confirmations and itineraries in the chat.
- A booking confirmation right after they book
- The itinerary or booking voucher as a PDF
- YARA answers questions about the booking
Illustrative chat
The momentGuests arrive at the wrong time without directions, and the front desk is swamped.
Get guests ready before they arrive.
- Check-in reminders with timings
- Directions and web check-in links
- Add-ons like an airport pickup, booked in the chat
Illustrative chat
The momentGuests call the front desk for towels, late checkout and taxis, all at once.
Guest requests go to the right desk.
- Guests ask on WhatsApp instead of calling
- Requests go to the front desk, housekeeping or travel desk
- Staff reply from the shared inbox or the mobile app
Illustrative chat
The momentGuests go home happy, and nobody asks them for a review.
Ask for feedback after every stay.
- A feedback request after checkout
- Unhappy guests go straight to your team
- Happy guests get your review link
Illustrative chat
The momentPast guests are your best bookings, but they only hear from you on social media.
Bring past guests back.
- Offers for past guests who opted in
- Seasonal and festive packages
- You choose who gets each offer
Illustrative chat
Your systems and team
Works with your booking systems and your teams.
New bookings trigger the messages, and guest requests reach the right people.
Your booking systems
- Ready-made integrations for popular CRMs
- Your booking engine or PMS through the SAMWAD API, webhooks or Zapier
- Confirmations triggered by new bookings
- Guest replies sent back to your system
Our team sets up the connection with you.
Your front desk and teams
- One shared WhatsApp inbox for the front desk, housekeeping and travel desk
- Requests sent to the right desk
- Replies from the SAMWAD mobile app
- Voice AI Agent answers WhatsApp calls
Everyone uses one WhatsApp Business number.
Using a booking engine or PMS already? Tell us which one and we’ll show you how it connects.
Talk to our teamLink your WhatsApp Business number and your booking engine or PMS.
We add your rooms, timings, add-ons and common questions.
Approve the messages and switch on the journeys. Change them any time.
Where to start
What hotels and travel companies switch on first.
Start with the messages your team sends most, then add more when you’re ready.
Confirmations and vouchers on WhatsApp, right after booking.
Templates →Timings, directions and add-ons before guests arrive.
API integration →Requests from guests go to the right desk.
Team Inbox →A quick rating, and your review link for happy guests.
Chatbot Builder →Resources
More on WhatsApp for travel and hospitality.
Customer stories, whitepapers and guides for hotels, resorts and travel companies.
FAQ
WhatsApp for travel and hospitality: FAQs
Want to see it for your property? We’ll walk you through it.
Book a live demoCan SAMWAD send booking confirmations on WhatsApp?
Yes. Confirmations and itineraries or vouchers as PDFs can be sent right after a booking, triggered from your booking engine or PMS.
Can guests make requests on WhatsApp during their stay?
Yes. Guests message you on WhatsApp, and SAMWAD sends each request to the front desk, housekeeping or travel desk in the shared inbox.
Does SAMWAD connect to our booking engine or PMS?
Yes. SAMWAD has ready-made integrations for popular CRMs, and booking engines and property systems can connect through the SAMWAD API, webhooks or Zapier.
Can we ask guests for reviews?
Yes. SAMWAD asks for feedback after checkout. Unhappy guests go to your team, and happy guests get your review link.
Can we send offers to past guests?
You can send packages and offers to guests who have opted in to WhatsApp messages from you, and choose who gets each one.
Can AI answer guest questions?
Yes. YARA answers questions about timings, facilities and directions, and the Samwad Voice AI Agent answers WhatsApp calls. Anything else goes to your team.
How much does it cost?
See the pricing page for plans. Meta’s WhatsApp charges are passed through at cost, with no markup.
The features behind it
Other industries →
Team InboxFront desk, housekeeping and travel desk on one number.Explore Team Inbox →
AI AgentsYARA answers guest questions, any time.Explore AI Agents →
CampaignsPackages for past guests who opted in.Explore Campaigns →
Chatbot BuilderFeedback and add-on requests, with no code.Explore Chatbot Builder →
For hotels and travel companies
Talk to your guests on WhatsApp.
Start a free trial. Our team sets up your confirmations, reminders and guest requests with you.
Start free trialFor enterprises
Run WhatsApp at scale, on your terms.
Multiple numbers, on-prem or VPC AI, custom integrations and a priority SLA.
Book a live demo