The Patient Communication Guide: WhatsApp for Clinics and Hospitals
A free guide for clinics and hospitals in India: answer patients, book appointments, send WhatsApp appointment reminders and share reports with consent.
Inside: the five-stage patient journey on WhatsApp, the first three automations to switch on, sample templates, a scorecard and a week-by-week 30-day launch plan.
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Download the PDFWhat’s inside
What you’ll learn.
Five stages (question, booking, reminder, reports, follow-up), with what SAMWAD does and the one number to watch at each stage.
Booking, appointment reminders and report alerts, set out as trigger, message and next step, with sample templates.
The numbers to track, common mistakes, a consent checklist and a week-by-week plan to launch.
Who it’s for
A look inside
The patient journey on WhatsApp.
Most clinics use WhatsApp for reminders only. Run all five stages in one chat and each patient’s bookings, reports and questions sit in one thread your front desk can see.
YARA answers; the Voice AI Agent answers WhatsApp calls and books appointments; anything else goes to the front desk.
WATCH: Questions answered without a handoverDoctor, date and time in a WhatsApp form; confirmation with the clinic address; bookings can go to your clinic system.
WATCH: Bookings made on WhatsAppDay-before and same-day reminders; confirm, cancel or reschedule with one tap; the next free slots offered.
WATCH: No-show rateA report-ready alert sent with the patient’s consent; the report as a PDF or link; questions go to the right team.
WATCH: Reports collected in personReminders for follow-up visits, refills and vaccinations; feedback after each visit; check-up packages and camps for opted-in patients.
WATCH: Follow-up visits keptDesign ruleYARA handles admin, people handle care. Any clinical question goes to your staff, never to the bot.
Keep reading
More on WhatsApp for healthcare.
Guides and stories on patient messaging, reminders and support.
Put the guide to work
Send your first appointment reminder on WhatsApp.
Start a free trial, or book a demo and we’ll set up your first automation from the guide with you.
Start free trialFor enterprises
Run WhatsApp at scale, on your terms.
Multiple numbers, on-prem or VPC AI, custom integrations and a priority SLA.
Book a live demo