Build a WhatsApp chatbot with AI

Build a WhatsApp chatbot with AI by describing the flow in ChatGPT or Claude. With SAMWAD connected, the assistant drafts the journey, simulates a customer going through it and waits for you to review it. You turn it on; you can also edit it visually in SAMWAD’s Chatbot Builder.

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Available in ChatGPT appsAvailable in Claude connectors

ChatGPT or Claude · SAMWAD connectedIllustrative

Build a journey: when someone messages from our ad, ask budget and BHK, then send the matching brochure.

Journey drafted · 6 stepsDraft ready. I simulated a customer choosing “₹60–80 L, 2BHK”: they got the Baner brochure and a site-visit button. Turn it on?

Add a step to hand over to sales if they ask for a call.

Journey updated · 7 stepsAdded. “Talk to sales” now assigns the chat to your sales team. Review it in SAMWAD before turning it on.Draft · not live

Ask anything…

How it works

Describe, simulate, review, turn on

Describe the flow
Say what starts it, what to ask and what to send back. Plain language is enough.
Simulate a customer
The assistant runs a test customer through the journey and tells you what they’d see at each step.
Review and turn it on
Check it in the chat or in SAMWAD’s Chatbot Builder. It goes live only when you turn it on.

Prompts that work

Journeys you can ask for

Each of these drafts a journey you can test and edit before it goes live.

Build a welcome menu with three buttons: Pricing, Book a demo, Talk to sales.Drafts a menu journey with a branch for each button.

When a customer asks about pricing, send our plans and ask if they want a demo.Drafts the replies and a demo-booking step.

For ad leads, ask city and budget, then route Mumbai leads to the Mumbai team.Drafts questions and a routing rule.

Simulate a customer who picks Book a demo.Walks a test customer through that path.

Add a step that hands the chat to a person if they type “agent”.Adds a handover step to your team inbox.

Turn the welcome journey on.Asks you to confirm, then switches it on.

After the draft

Edit it visually when you need to

Journeys built from a chat are ordinary SAMWAD journeys. Open them in the Chatbot Builder to rearrange steps, change wording or add WhatsApp Flows forms.

For open-ended questions, pair the journey with YARA, SAMWAD’s AI agent, which answers from your knowledge and hands over to your team.

Drafts the steps from your description
Simulates customer paths before launch
Turns on only when you’re happy
Appears in the Chatbot Builder for your team

You stay in control

Journeys are reviewed before they go live

Drafts, not live journeys
A journey built from a chat starts as a draft. It reaches customers only after you turn it on.
Test before launch
Simulate a customer on any path and see exactly what they’d receive.
Everything stays in SAMWAD
Your team sees and edits the journey in the Chatbot Builder.

FAQ

AI chatbot FAQs

Want help designing your first journey? We’ll build it with you on a call.

Book a demo

Can ChatGPT or Claude build a WhatsApp chatbot?

Yes, with SAMWAD connected. The assistant drafts a journey in your SAMWAD account and simulates it; you review it and turn it on.

Do I need to code?

No. Describe the flow in plain language. You can edit it visually in the Chatbot Builder afterwards.

What’s the difference between a journey and YARA?

A journey follows the steps you design, like menus and questions. YARA, SAMWAD’s AI agent, answers open questions from your knowledge. Many teams use both.

Can a journey hand over to a person?

Yes. Ask the assistant to add a handover step, and chats go to your team inbox.

Will the journey go live straight away?

No. It stays a draft until you turn it on.